Online taxi services have gained a lot of popularity since 2016. But do they provide the service of what you're paying for? Here's my experience with Ola.
I booked a cab from Swargate to Kothrud. Unable to track the cab, I called the driver. He didn't even seem close to polite. The cab took 20 mins extra to reach the departure point. Being late for work, I politely asked him if there was any reason he arrived late. He followed by saying it's OK, sir. Just 20 minutes late. You never know what 20 minutes cost you in life. Anyways, he did drive carefully and made me reach my destination point.
Just a few days later, I called Ola's customer service, as some promo code wasn't working. I was made to wait for 10 straight minutes before my call was forwarded to someone who could resolve my problem. There was some lady behind the phone who couldn't speak fluent english. You have to recruit customer service employees carefully when you are running a big time tech company.
Long story short, my drive wasn't worth and neither was the customer service experience. Ola should get more organised and improve their standards of recruiting employees.
