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Home > Mobile and Internet > Mobile Operators > Matrix Mobile Operator > Bad experience with Matrix card

Bad experience with Matrix card. Review on Matrix Mobile Operator

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18%
1.27 

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Verified Member MouthShut Verified Member
Nagercoil India
Bad experience with Matrix card
Nov 19, 2013 10:55 AM 3061 Views

Network:

Customer Service:

Charges and Billing:

I got Matrix card with account number: 801939 to use in USA and the representative said that the incoming is free, but they charged all incoming and now the bill amount is huge.


For this bill amount I could activate international roaming in my local card and I could use.


Don't go for Matrix which is providing services with false promises.

Brand Response

Dear Valued Customer,
With regards to your complaint below and our telephonic conversation held today.As explained over the call, the incoming call is chargeable as per the particular telecom authority and hence, the same has been billed to you. Also, as checked the information is dully mentioned on the documents shared at point of sale.
Hope, this clarifies your concerns.
Thanks for your kind understanding.
Regards,
Support Team
Matrix

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By: Matrix_Cellular Deactivated | Nov 19, 2013 12:41 PM  (Updated Dec 02, 2013 05:46 PM) imageComments 2

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