Jun 09, 2020 05:39 PM
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MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I booked my sons flight from MUMBAI to DELHI and insured with MMT on the 25TH MAY 2020, . The flight got cancelled and my young son was stranded alone on the airport at Mumbai in this Corona situation. No assistance was provided. I booked another flight again on the 26TH MAY 2020 and paid again. I raised a complaint and claimed for a refund and the Insurance. Not only the refund has not been processed, nor have they bothered to inform me on the status. Insurance claim also not answered. And on top of that THEY ARE SHOWING ME A COMPLETED TRIP FOR A FLIGHT THAT NEVER OPERATED. I claimed multi-times, they would show me a onscreen message, WE'LL CONTACT YOU IN 48 HOURS and now its 15 days. Every time make a claim, the site shows my trip on the CANCELLED tab and after 2 days it comes back to the COMPLETED TRIP tab. This is not a company that deserves to be in the service industry, coz they don't understand customer and service both.
THEY ARE TAKING UNDUE ADVANTAGE OF THE CORONA SITUATION AND CHEATING CUSTOMERS. PLEASE REFRAIN FROM BOOKING VIA MAKEMYTRIP.COM
