I, along with my Mom 82, is right now travelling via GoAir from Mumbai to Delhi @9:15pm flight. I had booked a wheel chair for my Mom. At the Airport counter, they suggested that I leave my 82 year old Mom standing outside the Airport and go to the GoAir counter and ask for a wheelchair as they were unable to help me get a wheelchair. The inhuman senseless guy at the counter did not even think once before saying so. Finally I made her walk till the GoAir checking counter, which was very painful for her, . There was this customer care guy by the name of Faraz Kherawala, who tells me that they do not have wheel chairs and all the wheel chairs are gone. On frequent polite requests, he said he can't do anything about it and made my Mom wait for more then 45 minutes. I lost my cool when I came to know that there were 4 wheel chair of GoAir within 1 minute distance from where I was standing. Faraz was so rude, he went to the extent to sau, "Aap se jo ho sakta hai woh kar sakte ho, per wheel chair nahi hai hamre paas". After my check-in, I saw Faras talking to the luggage Porter pointing at my Luggage. If at all my Luggage is misplaced, damaged or things stolen from my luggage then only Faraz is directly or indirectly responsible for it.
If after this post GoAir is not taking strict action against Faraz Kherawala then we all have to understand the Customer Service of GoAir and avoid these Airline companies, who despite being in the customer service industry do not know the meaning of the word Customer Service. I promise to post back as soon as GoAir takes action against Faraz, if atall. I fail to understand why in the first place GoAir recruits such employees who are unwilling to work and take their work for granted....
