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Mumbai India
Got a defective piece only to get ridiculed.
Mar 14, 2014 05:45 AM 37846 Views

Customer Service:

Staff Courtesy:

Usually I don't bash on sites which offer me a smooth, hassle free return/refund procedure even if I do not like their products because it goes to show that they are NOT cheats & are a genuine company.


Similarly, Zovi refunded my money against a sweatshirt I ordered. But I'm writing this review because I asked for a refund due to the sweatshirt being defective.


It was stitched outwards & when I mailed customer care & sent the pictures, the executive ridiculed me & told me that this was their "style" as if I've never seen a sweatshirt before.


It was wrongly stitched outwards & he was arguing with me about the make & style of it even though on the website the product looked absolutely different.


The quality is questionable. Buy at your own risk.

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