Zerodha! A low brokerage but no customer support. Review on Zerodha

Zerodha attracted me initially because of its low brokerage but I got disappointed by Zerodha pretty soon.

I paid Rs. 300 online to open my account then Zerodha executive called me and said that arrange required documents and someone from Noida office will call me and pickup my documents next day.

I arranged all my documents which were required to open my account but no one called/ no one came. I waited for one week and then I called again he said again that he has checked and now someone will call you and pickup your documents tomorrow. This continued for more than three weeks.

Finally I lost my patience and opened my account with another brokerage company(No need to mention the name of that company coz I am not their marketing agent). This company has slightly higher(0.03/0.30) brokerage but their customer support is awesome.

Now, when I raised my concern with Zerodha support team then that request routed to same executive who was promising me to pickup my documents from past three weeks. And again the cycle continued and he said he will arrange my documents pickup tomorrow. But this time I was in no mood to get into that trap again.

Guys, I lost Rs. 300 but positive point is that at least this incident saved my millions. I was wondering(a hypothetical situation just to calm down my frustrated mind) that what happened if I transferred my money for trading and I got any issue and their customer support was responding in the same way as they were responding for opening my account. Then I will loose all my savings.

Please be aware of many such companies in market and choose one carefully after doing some research at your end.