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Jamshedpur India
No delivery, No response, utterly disappointed.
Jul 14, 2016 10:50 PM 7761 Views
(Updated Jul 15, 2016 06:22 AM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I had placed an order for a chevron print maxi dress 14 days ago and have not received it yet, the due date being the 11th of July. Moreover, there has been no proper initiative taken in order to look into the matter. And worst is that the customer care executives will either be busy, make up stories or excuses or will be seen merely apologising everywhere showing their regrets. I reckon they act first and speak later. If they don't improve on this, they'll be losing a lot of customers soon.

Brand Response

Dear Deepika,
We are very sorry that the product is not yet delivered to you. We source directly from manufacturers, thus getting fashion products at every day low prices. Order dispatches are done by the sellers, directly to customers. This sometimes causes a few delays in the order delivery. However, we are working closely with our seller partners and have made few technology investments to make order tracking accurate and order dispatch faster.
We assure you that, soon our order delivery will be as delightful as our product selection.
Please share your Order ID and the contact number, we will check the details and resolve the issue as soon as possible.
Our sincere apology for causing you so much trouble.
Regards,
Team Voonik

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By: Voonik Deactivated | Jul 18, 2016  06:24 PM imageComments 1

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