Feb 28, 2005 06:05 AM
2153 Views
(Updated Mar 22, 2005 03:15 PM)
This is an excerpt from one of the largest customer base of Delhi's IT-Happening Professionals (ACROSS THE GLOBE) who rocked the HUTCH Delhi-CUSTOMER CARE, unrelentingly, persistently, with humility, dignity & patience.... & believe me guys; some heads did ROLL @ HUTCH.....
Except the CEO - who STILL doesn't realize,
(naya naya CEO bana hai na)
that Customer Service is all about ''BUILDING BLOCKS'' harmoniously, genuinely and not enraging the LOYAL CUSTOMER, to a point of ''DISGUST'' as he has done below....:
''Think about it: are we living in an age of Freedom, or will people as below (Hutch) hijack our Freedom''
Excerpts:
Subj: HUTCH's IDIOSYNCRASIES - between the SEA & The Deep Sea....
As per Your Service Commitment on the website: https://hutch.co.in
Our goal is to provide you superior products and services, anytime and anywhere:
Our values are stated simply.
To be fair and transparent in what we do and how we do it.
To provide you quality services with more customer friendly practices.
To make your communications experience simple, pleasurable and fun. Where you don't simply get technology - but technology that is relevant.
Where solutions are not just promised in the future - but delivered in the present.
Do I need to Elucidate, this too, Mr. ?
Forget, ''Walk the Talk'', at least, get your staff, to read your own Company's web-site, thoroughly, before opening their mouth, and questioning the Customers INTENT on their Right to Information, which, anyways comes, by virtue of our Constitution.
Need I remind you of that?
Even though, you are a Hong Kong Based Company, you are operating out of my Country's territory. And therefore, you shall be governed by the laws of this Land, and not HUTCH-LANDSLIDE, Sir....
Request you, to Please Ask your Staff to ''Mind Their Language'', Sir.
Mr. though, you have never followed e-mail, etiquettes, of acknowledging or responding back to my repeated pleas, would appreciate if you honored, this one at least, as a Business Communication Etiquette?
HUTCH is a Sham, led by a Sham, and that's a pity, really.
Your signature ''Keep Smiling'', has, sir, I'm sorry, to state, my smile has repeatedly, been butchered by, None other than you, yourself.
Dismayed, Indeed.
Over and Out.
***
Sunday Morning Herald-Sydney:
Our we Generation-X or at MERCY of Hutch's ''BIG-BULLY'':
