Jan 27, 2017 01:23 PM
9667 Views
I am sharing my personal experience with Urban Ladder Mumbai. Requested for paid kitchen consultation services and got confirmation for 30 Dec at 3 pm. The guy did not turned up and needed to follow up to get the person visit our home which ultimately happened between 7 to 9 pm. Got first cut of design on 9 Jan 17 which was entirely wrong, generic and included nothing which was discussed with us. We highlighted this by detail email on 11 Jan 17. Post an official complaint on 13 Jan for shabby service. No response till 17 Jan so again chaser and ultimately get a response on 19 Jan without design and few clarification point requesting a call back. We call back the concerned designer on 20 Jan, clarified everything again who essentially acknowledged on phone that the person who visited and the person who design(with whom we had call) got the entire discussion wrong between themselves and was promise corrected design on same day 20 Jan with all the regular regret for inconvenience communication. Till today 27 Jan, we have still not received our correct design and had a follow up call with UL team again with a promise that we will sort this out. So much for a paid consultation and very unlike the earlier experience of buying furniture from them.
