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Mumbai, Maharashtra, India India
Where the Hell is My Order???
Mar 19, 2014 08:34 PM 9907 Views

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I ordered an Xperia Z costing Rs. 28, 855 on 12th march on 14th I got a message saying that my order has been dispatched and I will receive it in 5 working days and when I call the Aramex courier to track my order they said that no such product has been received by them from the seller so how can I dispatch it and said that just made a record and it was a blank order and when contacted, the Tradus people they are acting so dumb I am asking where my is order and the only thing they say is sorry for the inconvenience caused! Its more than a week and I don't know where is my order no update no nothing the only thing I have is a bank statement saying that so and so amount has been deducted. My next step is filling a case for fraud and cheating in the cyber cell and consumer court!

Brand Response

Dear Mr. Sunil,
We sincerely regret the inconvenience caused as a result of delay in delivering the order. This is a very rare instance where there has been so much delay. Our Courier specialist team contacted the seller and they have informed that the shipment has been returned back to the seller due to lack of some documents.
Our Team has initiated the refund on your account and sent you an e-mail. We certainly hope that you would give us another chance to prove our worth.
Thanking you
Regards,
Dipankar( Supervisor)
Team Tradus

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By: Tradus Deactivated | Mar 20, 2014  12:54 PM imageComments 0

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