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Pune India
A Frustrating Online Shopping Experience
Mar 28, 2012 03:13 PM 3434 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

This was my first experience with TIMTARA.COM when I ordered a cell  phone on 12th-March-2012. Till date (29th-March-2012) the status on  website shows "Awaiting Shipment". I wasted hours on trying to reach  them on the customer care number mentioned on the website but either it  comes busy or it keeps ringing and no one answers. I filed a complaint regarding the same on the website but have not heard from them so far.


It's really annoying and frustrating to see that they still send me their  promotional mails with false promises regarding delivery. The order  number of mine is #10213280. I have used letsbuy and other websites earlier but have never faced such pathetic service.

Brand Response

Dear Sadan Ahmed ,
,
This is with reference to your query regarding delay in shipment process.
You have ordered ( Order no.10213280) Nokia X2-02 Mobile Phone with a commitment of delivery in 10-15 working days. We strive hard to fulfill all orders but sometimes we fail. We sincerely apologize for the inconvenience caused. However, now your order has been delivered.
We have been delighting our customers for more than 2 years & are always committed to do so. There might be a delay but 100% resolution will be provided to all.
We would like to thank you for your kind cooperation & patience.
We understand your disappointment and regret it deeply, but we hope you will give us an opportunity to serve you again.
Thanks & Regards
Team timtara

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By: timtara_Delight Deactivated | Oct 30, 2012  03:26 PM imageComments 1

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