Tikona not responding to Disconnection Request. Review on Tikona WiBro

Dear All, I am a tikona customer with ID 1109322313.* I have faced very bad service in the past 4 months with Tikona. Every second day I had dialled Tikona for technical support.* For technical support STD number used to be the only way(Though for Bill plan change, Toll free number works). * Tikona has never tried to improve their service quality in spite of multiple technical requests. Many of the support tickets where closed without even confirming with the user whether problem is resolved.* Finally when I had files Disconnection request tikona is not responding to disconnection request.* When I have raised the disconnection request SLA for completing the request was 15 days. But after 13th of November Tikona has raised the SLA to 30 days.* Tikona needs to consider the rule on effect on 26th of October when the request was placed. It is not right to extend the SLA and expect even the earlier requests would follow that. If this is the case tikona can raise the SLA to even 90 days and harass the customer in a one sided manner.* Unfortunately today I feel as a poor victim of Tikona.* Please consider my experience before choosing tikona.* If anyone is interested in applying for disconnection, please consider the following points in mind which I have learned through multiple calls with customer care(1) File your disconnection at least one day before your current billing cycle ends(2) Never disclose reason for disconnection as technical, even if that is the case(3) After filing disconnection request, logout and disconnect power to the CPE device.

Regards.