Jun 30, 2003 05:39 PM
4515 Views
(Updated Jun 30, 2003 05:43 PM)
I used Tatanova for some time. Initially it was okay -- well at least no better or worse than others (Mantra, Satyam, Netkracker etc.).
No announcements at all from Tatanova about the fact that they're shutting shop -- I came to know when I went to my local shop to buy a renewal pack, and the SHOPKEEPER (not Tatanova) informed me that the service was shutting down.
Since early June the service started giving MAJOR problems. One suddenly got prompted for a password while surfing. Calls to the Helpdesk would be answered in this sequence:
- ''There is no problem at our end.
Check you PC and reboot the system.''
- ''We will reset your password and check.
Login after some time and check.''
- Finally (after much screaming and shouting from
my side),''There is a problem at our server. We have
to call Mumbai to rectify it.''
The last straw was when the Tatanova staff illegally, arbitrarily and unprofessionally discontinued my account 2 days BEFORE the account was to expire -- AND WITH 10 Hrs. OF BALANCE TIME ON MY ACCOUNT !! Well past the expiry date, someone from the company calls to tell me that while I had 10 hours balance on my account, I could not use it as the account had ''lapsed.'' Obviously it will -- if you can't use it, then accounts will lapse with balance hours !!
C'mon guys -- if you want to make money, don't do it in such a pathetic manner. Resort to looting the gold reserves of the country or something -- not to pinching 10 hrs. of internet time from retail customers !!
Finally -- and this really takes the cake -- when I asked some ''on duty manager'' at the Helpdesk on who was the senior-most person in charge of Tatanova (at the GM/VP/MD level), she DIDN'T KNOW ! If this is the caliber of MANAGERS at Tatanova, is it any wonder that they're as dead as the dodo in the Internet world?
