IT SHOULD RATHER BE CALLED CUSTOMER HARASSMENT OR "LETS INSULT THIS GUY" TEAM
Dear Swiggy Team,
After multiple attempts to reach the support team and escalations team regarding multiple dissatisfied experiences at Swiggy, including yesterday with order number Order #1170222956 and 2 days ago with order number Order #1168100412 and then before that with Order #1166260379 and then with Order #1163176293 and the list goes on and on and on. I have finally decided to give up.
I am tired of getting insulted by Swiggy call center employees who treat their customers like idiots, impersonate being a supervisor and hand over the phone to their neighbor who does not even read the query, does not know how to talk in a proper language and don't hesitate in making me wait for hours on hold and mute before just hanging up on me. Your customer support teams have absolutely no regard or value for customers time and test patience at every step.
Everytime, I finally mAnasultange to reach a supervisor; I have been thrown with a bone(your team calls it coupons or refunds) as if someone was doing me a favor by providing these to me. And with Apologies that no one meant a dire bit.
I have been a daily and loyal customer with Swiggy, giving business to your company almost every single day.
I treat my teams at work with tit bits from your site and keep them motivated but off late the embarrassment has gone to a different level, where I announce a treat for my team and order from swiggy, but the swiggy team being the most consistent in screwing up things, fails me in front of my entire team, leaving me shamed and helpless spending hours on the phone or chat with the swiggy support team. Its a punishment I get every alternate day for ordering food and other snacks from Swiggy.
I have finally decided to take my business elsewhere.
Please send me instructions to delete my Swiggy Account. I no longer wish to give business to your company as I am convinced your team and your company does not believe in customer service and satisfaction.
Today I had to spend more than 3 hours on the phone and chat to finally get Vivek who is the only person who seems to be honest and courteous who told me he will do something, but unfortunately Vivek told me the same thing 2 days ago as well when he handled my previous escalation. So, I clearly see your employees and supervisors are helpless as they can't do anything about your failures and are there to just bare the brunt of customers wrath like mine I guess.
So please do the needful to delete my Swiggy Account. I do not wish to use this pathetic service anymore and will be more than happy to take mine and my teams business to a company which cares for my business and values it.
Thank you
I HAD ATTACHED PHOTOS TO THE BELOW MAIL AS WELL
To: support@swiggy.in
Cc: sriharsha.majety@swiggy.com
Bcc:
Date: Thu, 28 Sep 2017 00:30:00+0530
Subject: Fwd: Your receipt for Swiggy order 1109271790 from Sep 27, 2017
ATTN: Syed / Sriharsha(WRONG ITEMS SHIPPED)
Hi Syed,
As discussed with you, please find photos attached the pictures for the
food received today. My concerns.
Ordered for Non-Veg Fried Rice - Received Veg Fried Rice
Ordered Veg Dragon Rolls - Received Non-Veg dragon rolls(a pure
vegetarian ended up eating non-veg during Navarathri Pooja. This has not
only offended his religious and spiritual sentiments but also left him
shell shocked on the blunder and how someone could take such a sensitive
issue so carelessly)
- Looking at my previous 10 orders and having experienced issues on at
least 5 of them, I am trying to understand why Swiggy has not taken any
remedial measures to fix these recurring issues.
- Why is food ordered from Swiggy coming in boxes labeled as Zomato?
@Sriharsha,
I might not be the biggest customer but I have been a loyal customer to
Swiggy despite the constant disappointments that I have had with my
experience when using Swiggy. I continued to ignore them assuming that
every time a supervisor gave me nhassurance and renhassurances that they will
ensure this does not happen the next time, there was someone actually
working towards ensuring the issues I faced would not be experienced by me
or any other customers. Unfortunately, all I got in return for my loyalty
and providing continued business to Swiggy was disappointment.
I am escalating this to you and bringing this to your attention because I
have tried all channels of trying to find resolution to this ongoing
behavior of poor service but I have failed to find resolution. I am hoping
that by highlighting the history of my order records, it might bring in
some improvement in the way Swiggy is mAnasultanging their services currently and
will throw light on the current state of service. Also, I am looking for
resolve on the sensitive issue of delivering non-veg food to a vegetarian
claiming it was vegetarian which has hurt someones religious feelings to
which apologies are not good enough anymore. ??
I am very keen to understand what is Swiggy going to do to ensure other
customers including myself do not experience this again?
Kindly help and advise.
