Late Charges although didn't get my card for 2 mon. Review on Standard Chartered Visa Credit Card

Hi,

My name is Gaurav Gupta with Card Number: XXXXXXXX1164154 and using MANHATTAN card of standard chartered bank for last 7 years.

I must say that although being one of the premium client, I had to go through the worst experience with the services of Standard Chartered Bank.

I lost my card 3 months back and also reported the same. But haven't got my replacement card from more than 7 weeks.

Support team just gives me a number and says that your card will be delivered in next 7 working days. But I didn't get it in last 7 weeks. I am a working professional and don't have time to be at home and wait for the courier guy to come and visit my place.

They have given me an alternative that my mother can accept my card after showing my ID proof, but even that didn't work out as their courier boy never turned up and kept telling the bank that I am not contactable.

This clearly shows that the courier company used by standard chartered is not even coming to our place to deliver the card. I don't know how much money these guys are paying them, but they are not keeping the trust and in-turn making the customers suffer.

I did not get my card for more than 7 weeks. I am getting SMS and now even calls that payment of your card 9712 is overdue. Oh! Come on! I don't know anything about this card number and they are saying that my payment is overdue.

What kind of charges are these guys demand, I don't know,  when they couldn't even deliver me the card. I don't have the card number and they are saying make the payment.

I am no more interested in getting myself mentally Harassed. Their call center support also don't pick the call most of the time and when they do, they talk as if they are our Boss.

Pathetic Verification by Support:

I don't know why these guys think that only last-transaction made is the only way to authenticate legitimacy of a person who is making a support request. When I lost my card 2 months back and haven't received it yet.

Made my last transaction 2 months back. Don't have any online account to check my last transaction, They also stopped sending any written statement.

Why should I remember my last transaction? I have told my registered mobile, my dob, my registered email address, kind of payment I usually make, then STILL THEY NEED ONLY THE LAST TRANSACTION MADE. I don't have good memory. Is it not a human trait which their support team should understand.

If some fraudster knows my card number, date of birth, registered mobile, registered email, kind of payments made through my card then HE WILL ALSO KNOW THE LAST TRANSACTION. SO THERE IS NO POINT OF STICKING TO ONLY ONE QUESTION I.E LAST TRANSACTION.

I got APATHY after talking to customer support team of Standard Chartered. All I got was a complaint number with no resolution. I AM A HUMAN BEING AND NOT A ROBOT WHO REMEMBERS EVERYTHING.

PATHETIC SUPPORT NUMBER SERVICE:

I had to try at least 1000 times before I could get a ringing tone in my ears. It's either going not available or busy......Today I again got a complaint number i.e 201307178034 and customer support said that I have to pay the late charges and it's my duty. She cannot do anything until I pay the amount.

I took an hour to jot down this whole complaint. I think people will understand the trauma which I have gone through due to pathetic service by standard chartered bank.

If you are not the one who is thinking of taking standard person who could take action against this complaint, then please transfer it to relevant person.

God bless!