Jul 07, 2010 12:56 AM
3420 Views
Stranded at airport for 6 hours. Worst service by Spicejet. the flight initial take-off was at 7:50. Later shifted to 11:15, another SMS takes it to 12:30. after 3 hours of waiting, we get to hear it is landing at 1 AM and should leave by 1:30 AM. I can only hear 3 AM along with the fear of the pilot who must be equally delayed and late taking off this late.
When we call and ask for options. all we get is "No option" "Sorry" "we can process full refund" after shouting and screaming "we can offer tomorrow 5:30 AM flight which is no better than what we are now going to experience. Amidst all these frustrations, one of the irritated passengers wanted to buy coffee and was not allowed outside since we cleared security check. when we asked the spicejet staff, no help was offered. leave
alone the fact that not one manager / staff spoke to us on the delay or offered us at least a coffee / cool drink when we are all waiting for the goddamn flight to land. where is customer service?
I presume its just a ticket for all these people and not a person travelling to Mumbai with personal work / business? Imagine the problems we are all going to face tomorrow due to this harrowing experience, lack of sleep and delay. cant they get an alternate flight arranged? worst case at least inform the reality to us on the actually delay? some employee says bird hit, some say rain, some say technical
glitch.
This is the first time I am boarding spicejet and definitely the last time! Boycott spice jet!
