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Chandigarh India
Merchant don't honour snapdeal voucher' Waste of $
May 13, 2012 05:03 PM 7416 Views

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I had heard very bad about Radission ambience and food quality.Their unprofessional restaurent service. But Snapdeal was offering 50% on lunch/dinner buffet so I took vouchers for lunch at Radissaon hotel , Noida. It prove 100% correct that Radisson hotel didn't accepted snapdeal voucher.


My vouchers had gone wasted.


So don't trust this snapdeal. ( you can understand by their name SNAP deal , means fake deal)


Following is the email written to them-


Hi,


I did the booking for dinner/lunch at Radisson Hotel G.Noida on 5/May/2012.


I also did cross check and reservation with the merchant (Radisson ) on 5/May/2012 for reservation on 13/May/2012 for lunch for 2.


Radisson did not honour the reservation on 13/May/2012 and gave follwoing excuses-

  1. They didn't had reservation from my side.

  2. No discount on lunch from snap deal.

  3. Rates for lunch were informed to be Rs 1500/- instead of Rs1200/- as given on snap deal.

There are two fraud in this offer from Snapdeal and Radisson-

  1. Fraud from Snapdeal - Incorrect/wrong information about the rates on lunch buffet.

2.From Radisson - Didn't want to honour the snapdeal voucher.


I have complete recordings of the phone call with snapdeal and radisson, if you want I will forward you that.


Now please explain how you are going to solve this matter.


Attachment-

  1. both the snap deal vouchers.

Brand Response

@guptahim, we have discussed this issue with the merchant. There is a slight confusion here. There was a different offer live on 13th May, Mother's day at Radisson. They had mentioned in the fine prints that the deal is not valid on promotional events. However, with reference to your conversation with our representative, we have initiated your refund. Please acknowledge the receipt of the same.
Hope we were able to offer appropriate resolution. In-case of any further assistance, please do let us know. We would love to help you.

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By: snapdeal Deactivated | May 15, 2012  04:59 PM imageComments 1

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