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Pathetic service by snapdeal. Review on Snapdeal

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34%

1.85

1,34,583 Votes

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+91-9212692126

drdg

Delhi India

2 Reviews

Pathetic service by snapdeal

May 23, 2013 01:10 PM 2398 Views

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I ordered a book, 'Something else to smile about' (order no. 984386101) on 9th May 2013 from snapdeal.com. I made a wrong choice by paying instantly for the product using my debit card. I was notified that I would receive my product on or before 14th May.

As I did not receive my product, I sent them an email to which I received a reply saying that my order would be delayed by 3 business days. Today is 23rd May and I have not received my product so far. No satisfactory reply to my emails. Nobody attends to the customer care helpline. I personally went to visit their office in Okhla and was shocked to see other customers with similar complaints howling and screaming at their staff. In spite of giving them endless warnings, there has been no response from their firm.

Hence, I am registering a complaint against them in the consumer court. Snapdeal dot com pvt ltd is a FRAUDULENT company. Buyers, beware.

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Brand Response

Hi Divya,
We are very sorry for the inconvenience caused to you. There definitely seems to be some confusion regarding your unhappy visit to our place..Our team works vehemently to keep our customers happy and we would love to meet you if you get a chance to drop at our workplace.
We would love to fulfill your Order but present due to a heavy demand for this particular product, the stock has been exhausted. And since it will take some more time for the product to be rolled on again, your Order has been cancelled. The refund of your product has been initiated from our end on 26th May and you will receive the refund within 10-15 working days.
We assure to serve you better in future.