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Mysuru India
No response for refund claim on geyser
Dec 18, 2014 12:46 PM 47286 Views

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Sanpdeal has delivered wrong products twice(after replacement too) and are not refunding my money back.


This is regarding my order for a **Bajaj Platini PX 3L 4.5KW Instant Geyser worth Rs. 3026** on snapdeal.


Snapdeal doesn't have 4.5kW model Bajaj Platini. Instead they deliver the 3kW model for this price. I ordered this twice and both times disappointed.


First time when the 3kW model was delivered(order No. **3551030687** delivered on **19th Nov 2014**) from Delhi I thought it to be some common misplacement and ordered a replacement on 1st Dec 2014.


This time it was delivered(on **8th Dec 2014** from Hyderabad and received the same 3kW model. So, now I asked for a refund through mail (on the same day.


For which there is still no response from last 10 days.


Every time when I call the support center (spoke 3 times) they promise that they would take immediate actions which doesn't happen and I'm still waiting.

Brand Response

Hi Sharath, I sincerely apologize for the experience you have been through and really sorry for the delay in response. This is to inform you that we have initiated the refund into your snapdeal account on 23rd Dec 2014. Please let me know if you have any further concern. i'll help you out. Mukti.

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By: snapdeal Deactivated | Dec 29, 2014  03:04 PM imageComments 0

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