Niether with you, nor with BLUEDART....But paid40K. Review on Shoppingdiatimes

*Neither with you, nor with BLUEDART. But my "40000" money with U. NOW? *

Dear **Indiatimes**:

*Your AWB is wrong**, courier does not have it. Your system is showing wrong information. Bluedart says shipment is either not shipped or has been returned to you. Why can't you understand such a simple thing and find out the truth?  I called on 3rd Oct, and your representative assured me a call back on Monday, 4th Oct. But regret to say I got no call as assured.

*JUST FIND and DELIVER MY PHONE.*

#indiatimes #shopping is #PATHETIC. WHY ARE U JUST SITTING AND NOT DOING ANYTHING? The product was packed and ready already two days back( after I complained) . U are again INACTIVE. AWAIT. Order No.-3002759061 Dated: 23OCT13.  #Sony #Xperia #Z1 .

BLUEDART-FESTIVAL/ AWB given by you: 69038484152.

Case I D: 1143848 and 1147452 have been created and quickly closed without any resolution from your side and I have to call and write again and again with full explanation. All cases were regarding same problem. Have written many emails too. You only create new case I Ds and after mere copy pasting the wrong information from your system, You take it for granted that you have resolved the problem. HOW UNPROFESSIONAL.  When we call, the representatives generally argue and try to be LAWYERS for your company rather than give a patient hearing and getting to the root of the problem. HIGHLY IRRITATING, and HOW UNPROFESSIONAL. They also disconnect the line if they dont have anything to defend the company.

Just assigning a manager to copy paste the wrong info from your system does not help. someone is required from your end to analyze the matter in-depth and find the product location, and get it shipped through a better courier like DTDC or flight dispatch or Aramax or Gati etc which do not return packages first and then return them just because they are high value or contain battery.

AWAIT SERIOUS ACTION FROM YOUR SIDE THIS TIME and a callback with a resolution. It is simple-> Just trace the package and send it through a better courier such as DTDC or Aramex or flight dispatch etc.

Thnx.

Rahul Tusnial.

-Original Message-

To: customerservice@indiatimes.co.in

Subject: Fw: Contact Us order no. 3002759061. Neither with you, nor with BLUEDART. But my money with U. NOW?

Sent: Nov 3, 2013 7: 29 AM

After I posted below mentioned message on Facebook, BLUEDART replied there that the AWB#69038484152 given by you is WRONG. Please go through all the communication between us and understand the problem.

Link for the Facebook message is, u may check: -

https: //m.facebook.com/story.php? story_ fbid= 376831595785340& id= 353709371430896& comment_ id= 1869587& offset= 0& total_ comments= 2& refid= 48 .

You have ignored my previous warnings on the matter. Now, find out and tell me the truth. There is no update on your site, and Bluedart does not have any package with the AWB you have mentioned. Enough of harassment. I don't want stale news and update showing on the system under MY ORDERS, its not latest. Find out in detail where the package is and PROPER COURIER and AWB. Or else I shall have to escalate the matter through legal and/or other channels as may be required. It will be in your interest to not take me lightly or underestimate my capabilities. AWAIT.

-Original Message-

To: customerservice@indiatimes.co.in

Subject: Re: Contact Us order no. 3002759061. Neither with you, nor with BLUEDART. But my money with U. NOW?

Sent: Nov 2, 2013 5: 02 PM

Don't you go through previous communication before answering?

Your site still shows UNDER PROCESS, and the AWB number of Bluedart is not returning anything on their tracking site also. It is already 3 days since it is shipped, and still the tracking not activated? I have written you mails earlier saying even their phone cust service does not have any info of this AWB, and they say it generally happens when PACKAGE IS RETURNED TO SHIPPER. Is this too difficult to understand? Am writing, speaking and communicating in plain simple English. Either Indiatimes team is totally and really stupid, or they act like they are.which both don't suit a customer and harasses him/her.

I do not require any ready-made robotic mails and answers you are trained to shoot at all customers, I NEED SPECIFIC ACTION ON MY PACKAGE- go find out what has happened and give me to the point answer.

Rahul Tusnial.

-Original Message-

From: customerservice@indiatimes.co.in

To: RAHUL TUSNIAL self

Subject: Re: Contact Us

Sent: Nov 2, 2013 4: 08 PM

Dear Mr. Tusnial,

Thank you for contacting Indiatimes Shopping E-mail support.

I understand that you want to know about the delivery status of your order number 3002759061. I am glad to know that you have placed an order with Indiatimes Shopping. Please be assured that I will be assisting you to regarding your concern.

As I can check in my system I would like to inform you that your order has been shipped from our side on 31/10/213 through Bluedart courier under AWB # 69038484152 and it's expected delivery date is 06/11/2013. So, I would request you to kindly wait for the same you will get the product as soon as possible.

We appreciate your cooperation and patience while this order is delivered to you.

We would like to inform you that now the status of your order can also be tracked through My account, Check Order status, section after logging in to our website, your each order is listed there with current status along-with other required information i.e. courier details, delivery status, courier tracking option etc. We request you to use this facility to obtain maximum information about your orders.

For more exciting offers on other product you can visit us at: http: //shopping.indiatimes.com

NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case.

For your convenience, our support staff is available 8: 00 AM to 8: 00 PM, 7 days a week. Please call us at 09024888888/09024666666 for immediate support.

Thank you for choosing Indiatimes Shopping.

Regards,

E-mail Support

Indiatimes Shopping.

On 10/31/2013 9: 30 PM, tusnialr@yahoo.com wrote:

Hello, Query is related to: An order you placed Order ID: 3002759061.

Issue: Shipment Query Issue

Sub Type: Delay in delivery

Customer Name: Rahul TUSNIAL

Email Id: tusnialr@yahoo.com

Phone No: 9051223409.

Message: AWAIT. AWAIT. AWAIT. NO RESPONSE. NO RESPONSE. NO RESPONSE. Two days back got a call with reference to my complaint and was told the product is packed and ready to ship and shall be shipped that evening. BUT STILL NOT SHIPPED. Are you interested in gaining positive publicity on the social media or negative? Am surely capable of doing both.

Now from yesterday I see a Bluedart AWB Number BLUEDART-FESTIVAL Express AWB No.: 69038484152 on my logged-in account but this number does not return any positive response on Bluedart tracking site. BLUEDART is KNOWN for returning to origin high value products, you should be knowing that- why do you deal with BLUEDART for high value products- there are umpteen complaints like this online wherein Bluedart is involved- just that the customers are at the receiving end and sufferers. The Bluedart cust-care also mentioned maybe the product is returned to shipper as they have no info. I mailed you after that, BUT NO RESPONSE TILL TODAY. STILL AWAIT.

Thanks,

Rahul.