Jul 04, 2003 12:50 AM
1589 Views
(Updated Jul 04, 2003 12:56 AM)
I had ordered a gift of customised pen on shopping section of rediff.com on 9th June,2003 vide order no.1537777,the delivery date being 17th June.
When I checked up the site for delivery status on 16th evening,it showed order as pending.On calling up Rediff's customer care ,I was informed that the status of the order is not known and I should call up the next day.The second day also the status was not available and I was again told to call up the next day.The third time I called up, the lady told me there has been a power failure for past 4 hours and she’s unable to help me out.The same scene kept on playing out for next 5 times with variety of excuses(order not ready,consignee out of station ,etc) whenever I called up.This happened in spite of sending E-Mail reminder too. Ultimately,the order was delivered on 20th.
The most frustrating part is Rediff’s personnel’s don’t-care-a-damn attitude.You go on calling them up, because you have paid upfront and want delivery.They just don’t care a hoot.Maybe,Time and tide wait for Rediff guys.
