Got Connection As Prepaid But Getting Postpaid Bil. Review on Reliance Broadnet Broadband

I have requested you to refund my amount of Rs 1550 for on 18th April 2014 but not received any reply for that mail. I have not got proper connection for 1 day also. I have taken reliance broadband prepaid connection from March 4th 2014 and Rs 1550 has been paid on March 4th 2014 including modem charge and plan of Rs 699(2 mbps- unlimited data).

I have paid money with all required documents to Vishwa (His Phone No-9986006738). After taking Money he came to installation after 2 days and installed modem but he was unable to make setting to connect to internet continuously and came after 2 days but again he had the same issue so he said he will check it in the server and left my place.

I was getting max 30 min connection per day. After that I called to his number more than 100 times but he did not pick my call so I sent message to him asking for proper connection. But no reply from him.

From 12th  March 2014 I started giving complaint to customer care every time I used to get  the same answer from customer care. They used to say my issue will be resolved within 24 days. I have registered more than 6 complaints but very next day my complaint was getting closed without my feedback but I had the same issue of connection.

Many times I spoke to senior technical support people but did not get any proper assurance of resolving the issue. After one month I have taken new connection and requested customer care to refund my amount. Really I am not satisfied with your service and did not get internet more than 10 hours in 1 month.

I have the bill for prepaid of Rs.1550 but again since 2 months I am getting bills as post paid. Many times I called to customer care and requested them to deactivate my connection but after 1 and half months now my connection is deactivated for which I am not responsible. Please let me know reason for returning instrument for which already I have made payment.

I have attached all the details. My Details:

Ravikumar C B from Adugodi Bangalore south.

My User ID: 310293269531

Ph Number: 9663611552

Thanks & Regards

Ravikumar C B”