Oct 06, 2009 11:47 AM
1576 Views
I took 2 Neeta Volvo bus (Mumbai – Pune) tickets for my brother and his wife for 7:10 pm 1st Oct 2009 via redbus. I was allotted seat numbers G and H and the boarding point for us was Chembur.
We reached Chembur on time, but the bus was late, then the bus came at 7:45 pm but the conductor did not give us the seat number G and H which were allotted to us and was offering the front most seats, which were not at all comfortable. When we raised our voice we were told that this was the only seat what they can offer, otherwise wait for the another bus. And at last we were told that this is not the 7:10 pm bus. But we came to know from the other sources (other travel office at the same place) that that was 7:10 pm bus only.
Then we waited for the next bus which came at 8:45 pm and this bus also we were not given the allotted seat and at last we were given the last but one seat. We had no option but to travel as we had to reach Pune urgently.
In the whole process we tried to call red bus help line numbers given in the tickets but at all the times the line got disconnected after a long wait of around ~10 minutes on the call (I would say pathetic help line).
We also try to take help of Neeta Volvo Head office Chembur, but they were not at all helpful and told us it’s a mistake to take ticket from red bus and told us they cannot help on this issue. Also called Neeta Volvo helpline numbers, but of no use.
Next time, I would not recommend anybody to book ticket from Red Bus after this horrible experience. I would also recommend, try to avoid Neeta Volvo, these people are not at all helpful. I know it's difficult, but try to get MSRTC Volvo bus or KSRTC, APSRTC.
Regards,
Akash Agrawal
