Feb 21, 2012 11:27 AM
4473 Views
(Updated Feb 21, 2012 11:59 AM)
I had placed and order with onebazaar.com on 27th January 2012. assured that I will be getting my product by 6-7 days max i'm still waiting for it to be delivered. I tried to contact their call center but no one picks up the call, and when it is finally answered I am assured it will be delivered in 2-3 days. Below is the transcript of my emails to their staff.
TICKET #465269
Ticket Status:
Open
Name:
Rajesh Rebello
Department:
Support
Email:
rajeshrebello@gmail.com
Create Date:
02/14/2012 5:50 pm
Phone:
SUBJECT: PRODUCT NOT DELIVERED
Tue, Feb 14 2012 5:50pm
(You)
My order number is
Order ID: 203967
Date Ordered: 27/01/2012
its almost 3 weeks now but I still haven't received my order. Why the delay?
Tue, Feb 14 2012 5:55pm
(staff)
The product is not available. We have queued your amount for refund.
We are sorry for the inconvenience. However if you wish to order any other product, please do let us know.
Tue, Feb 14 2012 6:11pm
(You)
The last time I called up your Helpline I was told the product is shipped and I will receive it in 2-3 days. Why the sudden change?
Tue, Feb 14 2012 6:14pm
(staff)
We have shipped the product by Quantium, but as they failed to deliver it to you, we will send it through another courier service which will take 2 - 3 business days.
Wed, Feb 15 2012 12:03pm
(You)
Could you please tell me the Courier ID so I can track it at my end?
Notice the different replies from the staff. I have since not received any replies and as I write this I have not yet received the product.
