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Using customer money for own benafit. Review on Naaptol

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13%

1.19

32,436 Votes

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bkdixit741

Jaipur, Rajasthan India

2 Reviews

1 Follower

Using customer money for own benafit

Mar 26, 2012 02:46 PM 1623 Views

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I have ordered Sony HT DAV-DZ640K for Rs 18787 on 16th March and paid full amount. Till time (10 days) No clear status of my product delivery. No proper response from company customer care even I wrote a mil to CEO which also no responsive. Seems they are mis utilizing customer money. I have ordered this item to get faster delivery as I was experienced with other online store but this is not that kind of service.

My order no. 3637678.

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Brand Response

Dear Mr.Dixit,
As per our telephonic discussion, firstly please accept my apologies over the delay.
We have cancelled your order number 3637678, due to stock shortage with the vendor & market. However, we did not accepted the fresh stock from the concern vendor due to freight charges.
Further to our discussion, we have processed refund & the amount would be credited back to your card account in 3 to 4 working days.
We request your patience in the interim.
You can write back to us at support@naaptol.com or call us at 9223516148 for any clarification.
Your satisfaction is our prime concern.
Truly,
Naaptol Online Shopping Pvt Ltd