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How Customer Care responce agains complains. . Review on Naaptol

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13%

1.19

32,436 Votes

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rajat_1411

Bangalore India

5 Reviews

1 Follower

How Customer Care responce agains complains.

Apr 30, 2012 08:39 PM 1914 Views

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I ordered Black berry storm from Naaptol.com, My order ID is 3863500.I got faulty order so I called at there customer-care number 9223516148.They received my call and generated a complained number 2834135 against my order , As per the executive I will get the response from them within 48 hours, I don't have got any chaser from them till now.

Please follow that review to see the correct method for refund.I will update continuously the current Update against this complained.

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Brand Response

Dear Rajat,
We have given complete refund against your order # 3863500 . We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account, below are the transaction details.
Advance Payment Mode Name : Credit Card / Debit Card (ICICI PG) Amount Paid : 8748.00 Payment Transaction Number :201205306268992.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.