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Bengaluru India
Claim not settled , no response on claim filed
May 19, 2023 05:15 PM 1452 Views

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I have submitted my claim on 7March2023 for a 3 day hospitalization because of urethral urethrotomy. this was a existing condition and I had dilation in past, so no pre assessment was required, we went directly for cystoscopy and urethral urethrotomy. I filled a claim for this procedure and hospitalization cost.


Medi assist keep asking me for ultrasound report which never happened, nor my bills include any claim for ultrasound.


I haven't got response even after 2 mails and multiple calls.


Every time I call I get to hear is it's been prioritized but still no response.


From my last call with Binish I got a tag Id - 20668738 on 2May.


But still nothing has changed.


I want to escalate my case and complain.


Claim Id- 31960571


Ticket no's- 681099959718


679488377539

Brand Response

Hi,
We apologize for the inconvenience you've experienced. We value your feedback and will address these issues immediately to improve our services.
Regards
Team Medi Assist

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