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Worst customer Service Award should go to Matrix. Review on Matrix Mobile Operator

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18%

1.28

6,921 Votes

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About Matrix Mobile Operator

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Isha.Chandra

Noida/Greater Noida India

1 Review

Worst customer Service Award should go to Matrix

Mar 08, 2007 02:06 PM 4309 Views

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Matrix Cellular service is one of the worst. They dont have enough customer care lines. If you call you will have to wait atlst fr half an hour. The only time u cn reach them is 1:30 - 3:00 AM. However for your convenience you happen to call at this time .beware the customer care executive might just abuse you.

They dont respect their customers. If they r going.let them.Right?

Bills dont reach us on time. Also You get wierd messages like one of them I recieved was after I had made payment for the month of Feb and I got an SMS "Please confirm the delivery of your bill for the month of FEB."

This is how it is.If this message makes a difference then guys please try to improve your service.u r in a tough competition environment.

I am already looking for a better plan and easier paying options.I will soon change my service.

All the Best guys!

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Brand Response

Dear Ms. Chandra,
I sincerely regret the unpleasant experience you've had so far with Matrix. Please send me, at the below referenced email id, your Matrix mobile number and contact information so that I may review your account and have a supervisor call you back in this regard.
I apologize for the delay in responding to your inquiry and genuinely appreciate your patience.
Should you need any assistance in the interim, please feel free to get in touch with me.
Warm Regards,
Shibumi Chopra
shibumi.chopra@matrix.in