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bangalore India
Fraud!
Jul 30, 2011 03:56 PM 2210 Views

Network:

Customer Service:

Charges and Billing:

I recently took a matrix card for an International travel of 5 days, and used the card only for calling for few minutes ( 5 minutes daily). Got shocked to find bill of 4500 on coming back! The billing format was not disclosed at time of taking card, the rental per day was not mentioned.


Most importantly, they block 5000 rupees beforehand, so u cant complain about SMSes u haven't sent, they can directly debit the amount from ur credit card. Dont use this Matrix services..they are not at all clear from start, they gave the tariff in cents/sec, charged in minutes (rounding off each call to minute!), and added rental to day 0 when I was still in India!

Brand Response

Dear Ms. Manchal,
I sincerely regret the unpleasant experience you've had so far with Matrix. I request you to please provide me with your contact information so that we may take a look at your account and have a supervisor call you back in this regard. Please be rest assured, that any inadvertent charges will be credited.
We value your business and will appreciate your patience. Should you need any assistance in the interim, please feel free to get in touch with me on the below referenced email id.
Thank you.
Warm Regards,
Shibumi Chopra
shibumi.chopra@matrix.in

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By: Matrix_Cellular Deactivated | Feb 24, 2012  01:27 AM imageComments 1

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