MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

For Business

Worst aftersales support. Review on Matrix Mobile Operator

Upload Photo

MouthShut Score

19%

1.26

6,921 Votes

Network:

Customer Service:

Charges and Billing:

× Upload your product photo

Supported file formats : jpg, png, and jpeg

Address

Contact Number

Cancel

About Matrix Mobile Operator

Product/brand information is coming soon. Stay tuned for updates!

ashutosh.bapat

pune India

3 Reviews

Worst aftersales support

Nov 16, 2011 10:46 AM 2130 Views

Network:

Customer Service:

Charges and Billing:

I had used Matrix phone during my travel to Japan. With it I provided a discount voucher provided with ICICI travel card. During billing two things happened

They used "standard chartered bank's" "Sell" prices for Yen to Rupee conversion. This conversion price was more than 6% at the market price of Yen. This was not mentioned in their Invoice sent to me. Even after bringing this to their attention, they did not reduce the price. They recover their charges from the deposit taken while handing over the SIM card, so you can't even go beyond a limit. The deposit is quite heavy.
They never applied the discount voucher I gave to them even after a month and half. Their support is worst of the kind. They do not read the mails propertly and do not answer your queries to the satisfaction. I am still battling with them to get my discount.

- Flag This Review
- Irrelevant
- Fake
- Junk
Thank You! We appreciate your effort.

Upload Photos

Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB

Brand Response

Dear Customer,
We sincerely regret your unpleasant experience with Matrix and would request you to please provide us with your contact information at the below referenced email id. Upon receipt of the same, a supervisor from our customer support team will get in touch with you and help you resolve the matter at the earliest.
We at Matrix strive to provide the best service to all our customers and assure you that any inadvertent charges will be reversed. I, on behalf of Matrix, profusely apologise for the inconvenience caused.
Regards,
Shibumi Chopra
shibumi.chopra@matrix.in