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Verified Member MouthShut Verified Member
Bangalore India
Matrix billing is not Fair - activate int roam ins
Nov 30, 2015 03:15 PM 25117 Views

Network:

Customer Service:

Charges and Billing:

DONT BUY MATRIX SIM


As billing of matrix  sim is not fair.


Instead take visiting country prepaid sim that will be much cheaper and in your budget.


I have taken Matrix sim of Rs99/- rental( though I insisted for prepaid sim) .


No internet plan


My visit is 3 days.


Next day of you visit  they will send you change in Plan  email.  and if you do not accept or reject they taken it as accepted.


They do so as  you are in vacation and will not go in depth of its intricacies .


I recieved the bill of Rs2347/-   @SGD= INR 47.99  plus service tax of 14% over the SIngapore surcarges


inshort tried top bill custome as much as possible.


Issues


1- Default plan to be activate and as per my copy was 50MB data plan cost o SGD 12 But thye charged me for 100MB plan i.e SGD 26+ SGD3 - SGD 29


Beware consumers and save your self

Brand Response

Hi maurya_avtar,
We have checked your issue with our concerned team and found that, it has already been addressed in a fair and genuine way from their end. The charges has been explained to you on call as well as via email. Hence, we regret to inform you that, we would not be able to make any changes in the bill.
Regards,
Ashish

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By: Matrix_Cellular Deactivated | Nov 30, 2015 04:19 PM  (Updated Nov 30, 2015 04:23 PM) imageComments 0

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