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Mumbai India
BEWARE OF MATRIX
Nov 07, 2012 08:40 PM 1544 Views

Network:

Customer Service:

Charges and Billing:

I was a regular customer of Matrix.  Not anymore. I had travelled to Uganda and I was not told that its not a local number but would be routed through UK.  For 4 days in Uganda I paid a bill of INR 10, 000!!!


For the Bill, I had to call them a  hundred times, before I got any response.  And for Hong Kong, even after I returned the SIM, they kept on calling to return the SIM and directly charged my credit card for non-return of SIM.  Beware before you give your card number and signature to them.  They can deduct any amount at any point of time before intimating you.

Brand Response

Dear Valued customer,
We sincerely regret for any inconvenience caused to you. Request you to kindly share your Matrix account details on the below mentioned email ids to check and address your concerns.
hina.rohira@matrix.in & nayab.ahamad@matrix.in
We will ensure an early resolution.
Thanks.
Support_Matrix

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By: Matrix_Cellular Deactivated | Nov 17, 2012  05:10 PM imageComments 0

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