May 21, 2011 12:52 PM
1782 Views
Want to narrate my recent and first experience with Matrix. As soon as I planned my international vacation to singapore/malaysia, I got a call from matrix who apparently had a tie-up with makemytrip. I was told about the 500 Rs rental fees for which I get a sim card where I can make calls to this value and another add-on sim card where I can receive calls but not make calls.
In reality I did not want the second card but since it was at no extra cost and anyway I did not plan to use it, I decided to take it for emergency. The customer service rep wrote down "rental free" on one of the papers where he attached one of the sim cards and "rental" on the other. He explained to me that I can make the free phone calls on the one written "rental free" but not on the other. Having completed my vacation, I come back and I am surprised that charges have been levied for my cellular usage though they were done on the "rental free" sim card.
On asking the customer rep, he now tells me that he had mentioned "rental free" on one of the papers - and this means only rental is free and we need to pay for the calls!!!! Of course I have no way to prove that he is making a fool of me. But it is important for future customers to be wary of these tactics employed by Matrix. And they are not willing to see reason in the fact that I have made no phone calls in the sim card where as per customer rep, I should have made the calls for free.
