MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter the 4-digit code
For Business
MouthShut Logo
Verified Member MouthShut Verified Member
mumbai India
Nice mobile operator
Jan 07, 2016 11:40 PM 27394 Views
(Updated Jan 08, 2016 01:39 AM)

Network:

Customer Service:

Charges and Billing:

Dear Friends,


I am from India and recently went to Singapore for a four day trip. I planned to take a local singtel prepaid connection on arrival at Singapore airport to cut down international roaming charges. However, at international departure terminal at Chennai airport, the Shruthisharmamen of matrix cellular convinced me to take TWO matrix post paid connections saying it is cheaper than taking a local SIM in Singapore and second SIM card is absolutely free. In a hurry, we took the connection. However, post return to India when we saw the telephone bill of matrix, we realised that is much costlier than local singapore SIM.


The drawbacks of matrix international cell phone connection is given below with reference to singapore:

  1. Matrix charges a fixed rental SGD 1= Rs 37/- PER DAY. Singtel charges a one time sim card charges of SGD 10 with validity for 90 days. Singtel deducts SGD 0.60 per day for free incoming.

  2. Matrix local call charges at Singapore= Rs 11/- . Singtel varies from Rs 3/- to Rs 6/- depending upon peak or unpeak hour usage.

  3. Matrix ISD call rate from Singapore to India is Rs 33/- per min whereas Singtel call rate with 019 dialing is Rs 6/- or less.

In addtion Matrix charges are costlier as mentioned below:

  1. They charge airport fee of Rs 150/- per sim if bought at airport

  2. They are charging a surcharge of @10% of bill amount

the mobile opreter is very good for use and good

Brand Response

Hi vishurock,
Having read your post, I would like to look into this and address your concerns. Request you to contact me directly on shashank@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Shashank

Upload Photo

By: Matrix_Cellular Deactivated | Jan 08, 2016  11:07 AM imageComments 0

See full communications

Comment on this review

Read All Reviews

YOUR RATING ON

Matrix Mobile Operator
1 Bad
2 Average
3 Good
4 Very Good
5 Excellent

MouthShut's Top Picks: Must-Read Articles

View All
X