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del India
Wrong bills, uninformed credit card charges
Nov 24, 2014 03:58 PM 8869 Views

Network:

Customer Service:

Charges and Billing:

I travelled to Singapore and Malaysia recently.All I got is, a net bill of 3500 rs(with just one call+ internet usage within limits).


The bill has all(literally all) kind of surcharges. Calls are rounded off to next minute to make them bill twice.


Lastly, they charge credit card uninformed and without the specified guidelines of RBI of 3D secure transaction.


P.S they never returned the security deposit(also an uninformed charge) on my credit card.S*ckers!


But I'll spread awareness:)


Please go buy SIM cards available on all most the international airports, they are cheap and provides the same service. End this scam.

Brand Response

Dear Valued Customer,
We regret the inconvenience caused. To investigate what went wrong here, request you to contact me on khushboo.sharma@matrix.in and provide the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Khushboo Sharma
Sr.Manager - Sales Support

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By: Matrix_Cellular Deactivated | Nov 25, 2014  12:38 PM imageComments 0

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