MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter the 4-digit code
For Business
MouthShut Logo
Verified Member MouthShut Verified Member
Delhi, India India
Miss Selling their products
Oct 19, 2012 11:22 AM 1829 Views

Network:

Customer Service:

Charges and Billing:

I had purchased an international sim for UK n Europe. The matrix salesperson told me that it costs 450 n I would be getting 450 worth talktime. Also he assured me that the call rated would be 0.30pounds per minute and incoming would be free.


When I returned after 3 days back to mumbai I was charged with a bill of INR 11000. To add to their fraudulent behavior they debited the same amount from my account without prior notification or my authentication! How can they just use someone's credit card details without their knowledge? So guys please please please do not fall into their trap. Its better to be on ISD roaming rather than purchasing a sim from such cheaters.


I have also filled a case against them in consumer forum n issued circulars in my organization to never use any of their services. Kindly spread the word.

Brand Response

Dear Customer,
We sincerely regret for any inconvenience caused to you. Request you to kindly share your Matrix account details on the below mentioned email ids to check and address your concerns.
hina.rohira@matrix.in & nayab.ahamad@matrix.in
We will ensure an early resolution.
Thanks.
Support_Matrix

Upload Photo

By: Matrix_Cellular Deactivated | Nov 17, 2012  05:40 PM imageComments 0

See full communications

Comment on this review

Read All Reviews

YOUR RATING ON

Matrix Mobile Operator
1 Bad
2 Average
3 Good
4 Very Good
5 Excellent

MouthShut's Top Picks: Must-Read Articles

View All
X