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Kolkata India
Beware of Matrix Sim
Mar 26, 2013 10:41 PM 1315 Views
(Updated Mar 26, 2013 10:47 PM)

Network:

Customer Service:

Charges and Billing:

I have taken matrix sim for 7 days ( 15 min free calling to India) in Mauritius with a security deposit of Rs 6000/ b4 I got the bill I had again taken the matrix sim for Singapore for a security deposit of Rs 3500/. But I was stunned to see the inflated Mauritius bill.. They have changed the call duration and also charge high prices and exhausted my entire security deposit.


When I called the customer care they r asking me to give the proof after taking the sim from me. They actually know that nothing is stored in mobile's record after taking out the sim.So ppl dnt take matrix sim rathr buylocal sim frm airport itself. They r much cheaper bcoz matrix charge Rs 122 / min for India calling

Brand Response

Dear Ms. Priyanka,
This is in reference to your post.
We are extremely sorry to know that billing on your account is not in line with your expectations.
We would like to inform that, bills are generated at the network operator's end through a reliable and robust billing platform wherein chances of error are zilch.
Also, we never vision to discomfort our customer's by any means or medium.
We would like to check and investigate the matter in order to inquire what exactly went wrong on the matter and take corrective measures for customer's satisfaction.
Please share your account details along with the contact number at the undersigned.
Assuring the best possible resolution from our end.
Thanks & Regards
Matrix_Support
hina.rohira@matrix.in
amandeep.sokhi@matrix.in

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By: Matrix_Cellular Deactivated | Mar 28, 2013  01:20 PM imageComments 1

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