Worst Europe Trip Possible. Review on Makemytrip

My parents went on a Europe trip using MakeMyTrip.com? package this month; I just wanted to share my review based on my conversations with them. Europe trips are known to be tiring as you need to walk a lot, there are a lot of things to do and it's an exciting place to be so you want to do as much as you can, but when we book the tour from a professional travel agent like Make My Trip? You expect them to consider all these factors.

My parents (in their 60s) flew from New Delhi to Paris (via Abu Dhabi) which is close to 12 hours of travel; after the whole group was gathered at the Paris airport, the tour guide told them to come for sightseeing! I have never heard anything like this before; they were not given a chance to freshen-up or rest; this is treating people like cattle.

After spending the whole afternoon (and evening), they were brought to the hotel to have dinner and go to their rooms. This kind of treatment was evident throughout the trip. A lot of things were shown from the moving bus and the places that could have been covered in an hour (like a church), they had to wait for 4 hours. It also felt like the tour guide wanted them to spend more time at the malls etc. rather than historic places.

The whole trip was an ordeal that they were going through till they reached Switzerland, where they seemed to enjoy the snowfall and the beauty of the place. Overall, this trip was a disaster and left my parents dead tired! When the feedback was shared with the tour guide, she mentioned that all Europe trips are done this way, which I know as a heavy traveller is just not true. I won't recommend this trip to anybody.

MakeMyTrip.com seems to have another trip where they claim to cover 10 countries in 12 days (if I am not wrong), how do you do that without being exhausted (or almost tortured)? There needs to be a serious consideration for the tourists (customers) at Make My trip. Please do something and treat your guests with basic courtesy.