Aug 16, 2014 01:07 AM
2414 Views
(Updated Aug 16, 2014 03:20 PM)
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Had great respect for makemytrip.com but this time they tried to cheat me.This is related to booking id NH210643826107 .I had booked a cottage though your makemytrip site at "Shakti Resort, BEHROR, 133rd Milestone, (NH8), NH8 Behror, India" .The booking was for 15 -17 august, 2014.
Unfortunately the hotel "Shakti Resort" was unable to provide me the cottage and makemytrip could not provide me any alternative accommodation as well. This resulted huge inconvenience for my family which includes a 2 year old baby. No only our family outing got spoiled but we were left starved and finally had to return back to our home since we could not arrange any other accommodation.
The most disappointing fact is makemytrip sent me the email/sms as well as a hotel voucher saying
"Kindly note that your booking is confirmed and you are not required to contact hotel or MakeMyTrip.com to reconfirm the same".
So, I did not call the hotel for confirmation and headed for the resort. And when I reached the hotel( 5 hours after booking) I got a call from MakeMyTrip that my booking is not confirmed and they can not help me to find any other accommodation. This is ridiculous . you send a confirmation voucher and then notify that booking is not confirmed. I can understand if the notification comes within hours. But, it came after 5 hours. when I am already on my way to the hotel. This is totally unacceptable.
There is one more twist in the whole incident. When I was forcing the hotel guys to honor the voucher, they offered me a cheap executive room(5, 642) at same price of cottage(11, 285) . they would not refund the extra amount I paid for the cottage. And makemytrip guys just asked me to obey them. Is not it a case of cheating? So please refund my whole amount. Also, let me know if you will compensate for the agony I went through.
