Feb 14, 2011 11:41 AM
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MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I made a booking on make my trip.com for the SULA Fest 2011 in Nasik to stay at the VITS hotel. These freaks booked and confirmed the booking to me. The cost of the room was around 3000 / night. Then, they suddenly called me up after 72 hours saying that the hotel cancelled this booking.
Their systems are a complete MESS, their online booking doesnt really work so smoothly. In reality, there wasn't any room available in Nasik, I checked make my trip and saw an availability. I booked it and got it. Then, they said we will put you up in Jupiter Hotel, I don't even know how make my trip has that on their list of hotels, Jupiter is a hotel where the wrong things do go on (Not recommended place either).
I finally had no option but to accept defeat but I am keen on filing a case against them. I have never ever faced this sort of an experience before in my life. I finally had to stay at the Panchavati Yatri which is a government hotel.
Bottom line, don't book through makemytrip.com, they are dumb. Over and above, they said they'd refund me. I haven't received the refund till date, it's been almost 14 days since I booked it!!!
