Apr 08, 2015 12:45 PM
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MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I made a booking for 1-DEC-2014 from Ahmedabad to Bangalore and the amount is Rs 6525/-(connecting flight)
Booking ID -NF2204439363123
Ahmedabad to Mumbai - flight no 9W - 7023
Mumbai to Bangalore - flight no 9W - 411
I received a booking confirmation and e-ticket before reaching the travel time.
But when I reached airport, I was shocked that only one ticket is confirmed out of two(Ahmedabad to Mumbai is confirmed)
When I called the customer support they said 9W - 411 flight was cancelled and it is non-operational(After checking with the respective airline I came to know that flight was operational).
After calling couple of time to customer support they suggested me to book any of the flight from Mumbai to Bangalore and make my trip is going to refund the new ticket amount.
I booked a new ticket with an amount of Rs 5324/-(flight no 6E 212)
Till date(8-Apr-2015) I have not received the complete refund.
Pending amount is Rs 1518/-
Issues:-
Worst customer care
Giving false information that the flight is non-operational
Cancelled the ticket on 4-Dec where as journey date is 1-Dec(show casing that I have cancelled the ticket where it was done by Make my trip)
Not proper response even after calling many times to customer support.
