Aug 14, 2015 12:55 AM
20652 Views
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
MMT customer service are very helpful in sorting out a booking error made by a travel agent's on their website. I was on call with travel agent to sort this out for almost 2 hours and almost gave up.
And I was ready to cancel the ticket. But no matter how I called the Head office number and got connected to one of their representative.
He understood my problem and promised me that he will call back and try his level best to sort this out for me. Within 15mins I got a call from him and he took my email address and sent me the amended ticket as well.Kudos to this guy.he saved me a lot of trouble and money. I think you guys proved the benchmark by recruiting such great people in your customer Service.
