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Verified Member MouthShut Verified Member
Sydney India
Didn't get refund for a mistake at their end
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jul 03, 2015 04:07 PM 1311 Views

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MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

Their website terminated connection to the Bus service providers system and was unable to  provide me with a ticket. they asked me to re-book.


But the previous transaction amount was not fully returned by MMT, although they mentioned otherwise over the phone with me.


On second instance, and the discount coupon applied by MMT deducted the total amount in the screen but charged me the full amount.Although I still use it, but I do feel vulnerable everytime I am purchasing at Make my trip recently.

Brand Response

Dear Customer,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
Apologize any inconvenience caused to you while dealing with us.
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:


Booking ID or


Email address used at the time of booking




We await your response to get the matter checked at our end.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care

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By: MakeMyTrip | Jul 13, 2015  12:00 PM imageComments 0

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