Apr 04, 2011 10:12 PM
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MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I booked a railway ticket which was subsequently canceled one day before the date of journey. The expected refund date was 15th March which has not been credited to my account till date(4/4/2011). I have written 6 mails in the period and made 8 calls to their call centre in regular intervals.
My mails never fetched any response though they promise of prompt response within 24 hours. Their call centre representatives repeat the same statement, "Sir, your claim is in accounts department and it will be credited to your account in 72 hours", like a parrot. I generally book my railway tickets in irctc.com, but somehow I happened to book it through Makemytrip and it turned out to be a big blunder.
