Feb 18, 2007 12:39 AM
2235 Views
(Updated Feb 18, 2007 01:44 AM)
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I live in California and for my vacation to India, for a trip from Hyderabad to Chennai (roundtrip), I made a booking with india.makemytrip.com. Though the website interface gives an impression of being good, it never accepted my US credit card. After 2 failed tries, I went into the site's online chat and in about 30 mins time, they made my booking. There were no issues with the ticket and I
got my seat.
The issue was with the booking itself. MakeMyTrip India charged me 4 times for the same trip and also charged 4 or 5 foreign transactions fees. When I tried to contact the online chat, as soon as they knew
that I'm coming for "customer service" and not for another purchase, they disconnected the chat.
Also, when I wrote an email to service@makemytrip.com, they never . Then I called the MakeMyTrip US office at NY and they took all the details and said that they will pass on the information to
their Indian office and someone would call, but noone ever called me back. The US office could not resolve my issue either.
Then I called my credit card company and filed a dispute. They were able to recover only one of my charges for $123, and another for $92 but makeMyTrip did not refund the remaining amount .
Till date, makeMyTrip still owes me $133.97 for the amount that they overcharged me, but I have not recieved my money back. Maybe my next step will have to be legal action against the company, I don't see any other way to recover my money.
