Horrible Customer Service. Review on Makemytrip

I booked a round ticket from Delhi to Toronto and back(Air Canada) through, “Makemytrip.com”. paid Rs.88, 499/-

Due to the outbreak of Covid, I cancelled the flight tickets on 14.04.2020. Immediately I received a message from them that the refund of ticked charges will be initiated and the process to refund to the account of our client would take 25 – 30 days, I believed the same and started to wait for the refund. Meanwhile Air Canada cancelled all their flights, Makemytrip has Not refunded the amount Till Date in-spite of several requests and complaints.

Every time I contacted Makemytrip, they said that the process of refund would take another 30 – 45 days, along with an instruction that no telephonic or email follow – up is required, deliberately avoiding My claim over the refund.

On 08.01.2021 Makemytrip sent an SMS: “Thank you for calling us for refund related information for your Cancelled Flight booking NN2819253048622. Your Flight Booking was Cancelled on 14 Apr and as per our records, there is no refund applicable on your booking.” For more details, please visit https://applinks.makemytrip.com/DE0xKmQfScb.

1. I sent a Notice by post to The Managing Director, MakeMyTrip.

2. I sent a detailed complaint To, The DGCA, New Delhi.110003.

3. I made an Online Complaint with jagograhakjago.com Complaint ID: 10022393.

4. I sent a Complaint To The PMO, Public Grievance Cell.

5. Finally I filed a Consumer case claiming Full Refund with Damages.

There was NO RESPONSE for all the above complaints, Surprisingly after I filed the Consumer case their rep. called me offering The Full Refund without damages for out of court settlement, I refused and am waiting for the judgement.

Arvind S