Apr 29, 2008 12:40 PM
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MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I did two bookings through https://makemytrip.com
1. One was for my parent-in-laws from Bangloare-London-Bangalore.
One of the help desk executive from makemytrip called us and asked
about the passport details and issued the e-ticket. To my shock I found
that my mother-in-law was mentioned as "male" in the ticket with
salutation "Mr.", . When contacted they said they can't do much as
the ticket is issued and then we contacted "Emirates" airlines
directly where they changed the detail from "male" to "female"
but they didn't change salutation from "Mr." to "Mrs.". They said
they we won't have any trouble in boarding the planes, but we have our
fingers crossed .
2. Second ticket was from Delhi-Bangalore. PNR
6794393. I booked online and acknowledgment mail from
makemytrip.com had all the details correct. But when they issued the
e-ticked then all the kids and infants in the tickets were mentioned as
"Adults". When enquired, they said they can't do much as the e-ticket
is already issued and they tried to convince me that there won't be any
issues during checkins. Again, I've my fingers crossed and waiting to
see what will happen.
