Nov 13, 2018 11:40 AM
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MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Go with any car rental company but not with makemytrip cabs. They fool customers like me saying your itenerary your way but it’s just a gimmick. We booked it for a 4n/5D tour to Manali only.They don’t tell you regarding the itinerary that you have made till you start you journey. After which they back out.The number shared is switched off you waste 30 mins calling the driver then customer care of mmt from the airport. Then the driver refuses to go to places which are nearby like kothi 10 kms from manali, gulaba 25 kms from manali or manikaran 75 kms. We booked another cab paid 4000 Rs to go to Gulaba to see snowfall. You waste time deciding a new itinerary every day. Then what do you do with the 1250 kms limit that you have paid for. Nothing it’s the drivers call we finished the entire tour in 750 kms! The driver parks his car in the first parking lot that he sees asking us to walk 2-3 kms in solang valley or vaishisth mandir whereas all other cars go upto the spot. He has just one reason that his car is not local so people will damage his car OMG.
The driver locks the car trunk refuses till his night charges are paid even when he know we were 2 ladies & two kids 4 & 7 years travelling. Just horrible service if any one has to spoil their vaccations should they book a cab online through makemy trip.
Most uncoperative customer service I have ever seen.
SATYA BIDKAR MUMBAI
