May 29, 2012 04:22 PM
1555 Views
(Updated May 29, 2012 04:24 PM)
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I had made a booking for my flight from mumbai to bangalore from this coming june 2012.
My booking was done by inlaws in my surname after my marriage. But I had not yet changed my maiden surname in passport n id proofs. So I called make my trip customer care, firstly I had to call them 3- 4 times then waited for the concern department to ans call took another 10- 15 mins (kept me on hold)
After telling them the problem, I requested them to change the name in ticket if possible or help me with some solution.
They kept me on hold for more 5 mins then said sorry cant change the name, the only solution is cancel the booking and rebook, I asked them for cancellation charges, they again kept me on hold for 5-10 mins and said 1000rs from each ticket and other one is non refund so whole money will go.
This solution bothered me so before cancelling the booking I called the airline to ask what should I do, the told me no need to cancel the ticket, simply get your marriage certificate along with an affadavit that your surname has been change from this to that after marriage.
I almost save on 10000Rs which make my trip would earn again for rebooking.
They are very badly managed with very poor knowledge
