Jul 05, 2013 02:51 PM
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MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Yesterday night I spend four hours trying to book a domestic flight with credit card. The payment went through once yet the booking failed so the message showed up to book again. so I did again, second time also they received the payment but the booking was not done. The refund takes two days. they have the money. The seats are still available at the same price. When asked to hold the seats for me so that I can purchase it at the same price when they release the money, they have no able to do that. Sales rep cannot give the phone to managers.
Good facilities but poor customer service, We need treat customers in a better way if we want to compete with the rest of the world. That is it from now on I will try some other travel company.
